Focus on Customer Experience to Increase Student Attendance
By Georgia D. Duskas, Ed. Supervisor of Adult & Continuing Education at the Jefferson-Lewis BOCES October 28, 2019 Focus on customer experience and you will witness an increase in attendance of literacy students. As administrators, instructors and staff, we focus on education and performance measures and not on the student's experience. The standard paradigm is that instructors must employ various strategies to increase reading skills or math skills, which will thereby incr